Noticeboard

IMPORTANT INFORMATION RE CORONAVIRUS

Please see note below; If you have any symptoms mentioned, please do not come into the surgery.

PLEASE NOTE: ONLINE APPOINTMENT BOOKING HAS BEEN TEMPORARILY SUSPENDED DUE TO CORONAVIRUS AS WE CANNOT TRIAGE PATIENTS BOOKING VIA THIS METHOD. All appointment requests will be triaged. For advice or sick notes, please click on the eConsult link below or request a telephone consultation.

If you are given a face to face appointment, please be aware that you will need to wear a face covering (mask or scarf etc) and also only the person with the appointment will be allowed into the surgery unless there is a medical need for a chaperone. Thank You for your patience.

Appointments

PLEASE NOTE: 

AN APPOINTMENT IS REQUIRED FOR EACH PATIENT WHO MAY NEED TO BE SEEN BY A GP.  WE WILL NOT SEE ADDITIONAL PATIENTS DURING AN ALLOTTED CONSULTATION.

TO ENABLE THE GP TO RUN THEIR CLINIC IN A TIMELY MANNER, PLEASE BE AWARE OF THE LENGTH OF TIME OF YOUR APPOINTMENT.  IF YOU HAVE MORE THAN ONE PROBLEM YOU MAY BE ASKED TO MAKE A FURTHER APPOINTMENT TO DISCUSS THESE. 

stethescope_on_calendarFurther information regarding booking appointments can be found via the link below:

Appointment Options

We have appointments to see Doctors and Nurses available each morning and afternoon.  Both we and our patients have found that an appointment system has many advantages over the open surgery system. For those who can plan ahead, we encourage you to book ahead so that you may have the time and Doctor of your choice.

However, illness often comes suddenly and you may wish to see the Doctor urgently.  We try and hold back one or two appointments each day for such situations. Of course this will be with the Doctor who is on duty and who has an appointment available.

Following a trial period of triaging patients, we are happy that this is an effective way of ensuring patients who have a problem which is urgent for the day are seen in a timely manner.  Feedback from patients has been very positive.  It is very important to the practice that these patient are attended to and their care is not compromised because of a shortage of on the day appointments.  This is working well.

However, there are still patients requesting on the day appointments who clearly do not have an urgent problem.  If in doubt, then a triage appointment may still be the way forward, so that the GP can assess your situation.  If the GP feels the problem is not urgent for the day, you will be offered an advance appointment which you may not feel is soon enough.  However, current pressures on the practice and an increase in patient numbers have had a huge effect on the availability of appointments, therefore we would recommend you book your appointment in advance as soon as you feel you may have a problem which needs attention. We usually have appointments available up to 4 weeks in advance.

Telephone Consultations

We also continue to offer telephone consultations.  These can be particularly useful when your request may be regarding obtaining further supplies of medication which is not on a repeat prescription.  It may also be useful when requesting advice.  We offer telephone consultations on a daily basis.  We will ask a brief description of the problem when requesting telephone consultations.  It is helpful for the GP to have a brief idea of the problem. 

Online Appointment Booking

From Monday 2nd December 2013 it will  be possible to book an appointment online by visiting this website.

To enable access to online booking, you will require a password which you can obtain from reception, along with details of how to access the website.

If you already have a password to request repeat prescriptions online, you will be able to access the online booking and do not require a further password.

PLEASE NOTE: Initially only a small selection of appointments will  be available to book online, however we hope to increase availability when it is evident that patients are happy to use this method of booking.

If you book an appointment online which you are no longer able to attend, please remember to cancel the appointment.

If you have any queries, please ask at reception.

Evening & Weekend Extended Access Appointments

The practices within the Durham locality operate an extended hours service.  This means that appointments will be available to book via your own surgery at times outside the surgery's normal opening hours.  The appointments are for booked appointments only and there is no walk in facility.  To book an appointment contact the surgery and the receptionist will check availability.  You will be given the location of the surgery at the time of booking.  Outside of surgery hours, you can ring 111 to check appointment availability.

Evening Surgeries

The surgery is open later on Tuesday evenings for those patients who are unable to attend an appointment during normal surgery times. It is hoped that patients who are able to come in during the day will not request an evening appointment but will leave them for those patients who really need them.  The Tuesday evening surgery is available for pre-booked appointments only.

Chaperones

The practice respects the privacy and dignity of all patients. The doctor, nurse or you as the patient may request a chaperone to be present during some examinations. Please ask for a chaperone to be present during any examination if you wish.  The chaperone will always be either a nurse, another doctor or another member of staff who will have completed the necessary training.

The Receptionists

The Receptionists make appointments, type letters, answer telephone calls and use the computer to run the Practice smoothly.  Although busy, they are never too busy to help patients. If you wish to speak to them away from the reception desk, where it is more private, just ask them. You can also check with them which is the most convenient time to speak to the Doctor. Unless the problem is urgent, we have allocated “telephone consultation” times.

 

APPOINTMENT ATTENDANCE

Demand for appointments is extremely high, therefore it is essential that you attend on time for any booked appointments.  It is the policy of the practice that if a patient does not attend 3 consecutive appointments within a one month period, they will be removed from the practice list.  

If you arrive late by less than 5 minutes for your appointment, you may still be seen (at the discretion of the GP), but your consultation time will be reduced to ensure it does not affect the appointment times of other patients.  If you arrive more than 5 minutes late for any booked appointment, you will not be seen and will need to re-book for the next available appointment.  

INCREASE IN DNAs

On line GP appointments are now available. You can now book and cancel appointments using this website. Please obtain a password from reception (you may already have one if you request repeat prescriptions online) then click the Appointments box on the home page.

The occurrence of patients not attending booked appointments is steadily rising. In the current climate, with increased demand for our services and other pressures placed upon the practice, you may have to wait a while for an appointment. Therefore, if patients are booking appointments and not cancelling or cancelling too late, the appointment is wasted, which is frustrating when we are aware that some patients are having to wait a while to see the GP.  To avoid wasting appointments, PLEASE ATTEND YOUR BOOKED APPOINTMENT OR CANCEL IN A TIMELY MANNER TO ENABLE THE APPOINTMENT TO BE RE-BOOKED.  We would appreciate your cooperation in reducing the amount of appointments wasted because of DNAs.  We will be reminding patients who DNA of the importance of cancelling when they cannot attend and if it is a regular occurrence, they may be removed from the practice list.

 
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