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IMPORTANT INFORMATION RE CORONAVIRUS

Please see note below; If you have any symptoms mentioned, please do not come into the surgery.

PLEASE NOTE: ONLINE APPOINTMENT BOOKING HAS BEEN TEMPORARILY SUSPENDED DUE TO CORONAVIRUS AS WE CANNOT TRIAGE PATIENTS BOOKING VIA THIS METHOD. All appointment requests will be triaged. For advice or sick notes, please click on the eConsult link below or request a telephone consultation.

If you are given a face to face appointment, please be aware that you will need to wear a face covering (mask or scarf etc) and also only the person with the appointment will be allowed into the surgery unless there is a medical need for a chaperone. Thank You for your patience.

Welcome to Cheveley Park Medical Centre!Military Veteran Accreditation

VACCINE PASSPORT INFORMATION

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

It may take more than a week for your identity to be checked and verified so you can use these services.

If you cannot access these online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.

IMPORTANT MESSAGE REGARDING OXFORD-ASTRAZENECA VACCINE

Response to COVID-19 Vaccine Oxford-AstraZeneca media reports

The UK Medicines & Healthcare Products Regulatory Agency, which is responsible for ensuring that medicines and medical devices work and are acceptably safe, have said that evidence DOES NOT suggest that the Oxford-AstraZeneca jab is linked to blood clots.

People should still go and get their COVID-19 vaccine when asked to do so.

Please read more here: https://www.gov.uk/government/news/mhra-response-to-irish-authorities-action-to-temporarily-suspend-the-astrazeneca-covid-19-vaccine

Carers Covid-19 Vaccination Information

If you are in receipt of a carers allowance, you can have your Covid-19 vaccine at a large vaccination or local pharmacy site by booking online anytime at: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/bookcoronavirusvaccination/fbclid=IwAR3Rh8wr_MTgEJZjfeiPRTaOqPL17lUhfoyt7bgCzwl3NdT7SXAFHfocOhw  or by calling 119 from 7am -11pm weekdays.

If you do not receive carers allowance but are registered on your GP health care record as the primary carer of an elderly or disabled person, who is at increased risk of COVID-19 mortality and therefore clinically vulnerable, then your local GP services will contact you to arrange a vaccination. If you are not registered as a carer, please contact Carers Support on 0300 005 1213 for advice and guidance and complete a registration form.

  • Please remember that only the primary carer is eligible for vaccination.

  • Please do not call your GP practice to ask about a Covid-19 vaccination, they cannot book you an appointment.

  • Please be a patient patient – be assured you will be contacted when it is your turn.

Please note, there are a great number of patients for us vaccinate. Please do not contact the surgery regarding COVID vaccinations unless you have had a voicemail or text message and cannot access the link. Our staff are being inundated with telephone calls, which may prohibit patients who are extremely poorly from getting through to the surgery. We ask you to be patient and not abusive to our staff who are doing their very best in this challenging situation.

We also want to remind all patients of the importance of adhering to all government guidelines relating to social distancing, handwashing and the wearing of face masks. The vaccination programme will not protect patients from transmission of the virus and does not mean that extremely vulnerable people can stop taking the precautions they have taken so far.

COVID continues to circulate in our community and until sufficient numbers of people have received their 2nd vaccination, the dangers of transmission still exist.

Thank you to all our patients for your understanding and support and for not contacting the surgery for vaccination information.

From all at Cheveley Park Medical Centre

 

IMPORTANT: The surgery reception desk is open, however, we only allow one patient at a time at the reception desk. A total of 4 patients are allowed to wait for face to face appointments in the waiting room. Please wait outside until the reception desk is vacated. Thank you.

IF YOU ARE ATTENDING THE SURGERY FOR A FACE TO FACE APPOINTMENT, PLEASE ENSURE YOU ARE WEARING A FACE COVERING AS FAILURE TO DO SO MAY RESULT IN YOUR APPOINTMENT BEING CANCELLED. THANK YOU.

THE PRACTICE WILL NOT PROVIDE ANY LETTERS FOR EXEMPTION OF FACE COVERINGS AND WILL ALWAYS REQUIRE PATIENTS TO WEAR ONE IF COMING INTO THE BUILDING.   

To organise exemption letters visit the website:  http://www.keepsafe.org.uk/mask

Please Wear a Face Covering

Coronavirus (COVID-19) is an illness that can affect your lungs and airways.  It can be very serious for some people so it is very important that we try to stop it spreading or slow it down.  Please help your community and surgery by following the instructions from the NHS. 

FOLLOW GOVERNMENT ADVICE: WEAR A MASK AND  KEEP APART 2 METRES (6 FEET) WHEN OUT IN PUBLIC. DON'T PUT YOURSELF OR OTHERS AT RISK!!

Staying at home if you have symptoms (self-isolation)

If your symptoms are mild, you'll usually be advised to not leave your home for at least 7 days.

Anyone you live with should not leave your home for 14 days.

This is called self-isolation.

Find out more about self-isolation if you or someone you live with has coronavirus symptoms.

Use the NHS 111 online service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

https://111.nhs.uk/


Only call 111 if you cannot get help online.

Do not go to places like a GP surgery, pharmacy or hospital if you think you might have coronavirus. Stay at home.

If you're at very high risk from coronavirus (extremely vulnerable)

If you're at very high risk (extremely vulnerable) from coronavirus (COVID-19), there are extra steps you're advised to take to protect yourself.

These extra steps are called shielding.

Information:

This advice is for people who have received a letter from the NHS saying they're at very high risk.

If you're not sure whether you're at very high risk, see who's at higher risk from coronavirus.

https://www.nhs.uk/conditions/coronavirus-covid-19/ 

Register for support

If you've been told you're at very high risk from coronavirus, you can register for support, such as getting food delivered to your home.

It's a good idea to do this even if you do not need support right now.

You can either:

You'll need your NHS number to register. You can find this on the letter you received telling you that you're at high risk, or on any prescriptions.


The doctors and staff at Cheveley Park Medical Centre in Durham are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

Try our new eConsult facility via the link below:

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The doctors and staff at Cheveley Park Medical Centre in Durham are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

ZERO TOLERANCE TO ABUSE

Our receptionists are there to help and can only offer what is available to them when appointments/clinician time is requested. They do not have authority to offer anything other than what is available at that time. 

Recently we have noticed an increase in aggressive behaviour towards our staff. Whether this is face to face or over the telephone, this will not be tolerated and the call or communication will be terminated. There is no need for any of the staff to be subjected to this type of behaviour and any incidents may result in the aggressor being removed from the practice list. Please think about your actions and remember that the receptionists are there to help but have limitations beyond their control.

CCTV

In order to protect our patients, staff and surgery, we now have CCTV in operation 24 hours a day.

ITS OFFICIAL!

We are very proud to announce that we have achieved 'Best Small Practice 2018/19' status in the Healthier and Wealthier awards.  This is awarded by County Durham Citizen's Advice service to GP practices for outstanding dedication in recognising the needs of patients, beyond their medical requirements. There are often underlying factors which can affect a patient's health and well being which can be causing them extra stress, creating further problems. It is recognising the practice's excellent relationship with Citizens Advice service in referring patients into the service to help tackle these non-medical issues.

New Automated Check-in Facility

We have recently had an automated check-in desk installed.  This will enable patients with booked appointments to confirm their arrival without waiting for the busy receptionist.  It is very easy to use.  Input date of birth and month, then enter the first letter of your surname.  It will then show the time of your appointment which you can then confirm... and its done.  It will also show the last 4 digits of your mobile number.  If this is incorrect, please let the receptionist know, as it is important we have the most up to date details in order for us to contact you should the need arise.

EXTENDED GP ACCESS

From 29th August 2017, GP appointments will be available to access outside of normal surgery hours.  These can be booked ahead by asking at reception or by calling 111 if it is out of surgery hours. Clinics will be based at a GP surgery in the Durham locality and will be available between 6.30pm - 9.00pm on weekday evenings and also Saturday and Sunday mornings.  These are pre-bookable appointments and not reserved for urgent requests.

TELEPHONE CALLS

Please note that telephone calls are recorded for training and monitoring purposes.

PATIENT ONLINE ACCESS

You are now able to order repeat prescriptions and book and cancel appointments via this website.  If you do not have a password, please contact the surgery to find out what you need to do to register for these services.

You can also view certain aspects of your medical records online.  Online access to medical records will enable you to view your medications, allergies and allergic reactions and also immunisations. You can also apply for extended access. For access you will need to register by completing a form and bringing in photo ID.  If you don't already have a password for other online services you will be given one.

Please note: staff can refuse or withdraw access if they have any concerns.

We are a teaching practice and we can have up to three junior doctors attached to our practice at any time.  These trainees stay with us for a period of 4-6 months.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

Patient Survey / Friends & Family Test

Thank you to everyone who completed a patient questionnaire.  You can view the results on this website, via the link.

Please complete a form to have your say, either in the surgery on via the online link above. 

TELEPHONE LINE - NON-URGENT CALLS

From 16th March 2015, the surgery phone line WILL NOT be answered between 12.30pm and 1.30pm Monday to Friday.  If you need to make an appoitment or need non-urgent advice, please ring before 12.30pm or after 1.30pm.  If you must speak to a doctor URGENTLY during this period you will be given an emergency mobile phone number to ring.  Could we ask that this is used appropriately and that all non-urgent calls are made during phone line availability hours.  Please note that you cannot leave a message on the emergency phone number.

Thank you for your co-operation


 

FOR ONLINE PRESCRIPTIONS OR TO BOOK AN APPOINTMENT, PLEASE CLICK ON THE APPROPRIATE LINK BELOW: 

PLEASE REPORT ANY FAULTS WITH THE LINKS BELOW  TO THE PRACTICE AS SOON AS POSSIBLE.  THANK YOU


Order your repeat medicationsPatient SurveyCancel your appointmentAccess Appointment System
 
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