Noticeboard

IMPORTANT INFORMATION RE CORONAVIRUS

Please see note below; If you have any symptoms mentioned, please do not come into the surgery.

PLEASE NOTE: ONLINE APPOINTMENT BOOKING HAS BEEN TEMPORARILY SUSPENDED DUE TO CORONAVIRUS AS WE CANNOT TRIAGE PATIENTS BOOKING VIA THIS METHOD. All appointment requests will be triaged. For advice or sick notes, please click on the eConsult link below or request a telephone consultation.

If you are given a face to face appointment, please be aware that you will need to wear a face covering (mask or scarf etc) and also only the person with the appointment will be allowed into the surgery unless there is a medical need for a chaperone. Thank You for your patience.

Welcome to Cheveley Park Medical Centre!Military Veteran Accreditation

update 13/10/20 10.40am - phone lines are now back up and running.

Thank you for your patience.

IMPORTANT INFORMATION – PLEASE READ

FLU VACCINATION PROGRAMME 2020/21

Flu vaccine for patients aged over 65 is now back in stock. Limited availability so be advised to book soon.

Patients aged under 65 with medical conditions are also able to book for their flu vaccination and would be advised to do this soon.

As you will be aware the current situation we find ourselves in with the COVID-19 pandemic has changed the way we do almost everything in our lives. This year’s flu vaccination programme is no exception. As we all still need to adhere to social distancing.  

We will be implementing our flu vaccination programme in 4 phases.Thank

Phase 1

Patients who have been shielding, high risk patients will be prioritised.  These are patients most at risk.  They will receive an invitation to attend the surgery at a specified time to ensure they are vaccinated as soon as possible. Their invitation will be on colour-coded paper which they will need to bring to the appointment.  This phase will begin on Saturday 12th September 2020.

Phase 2

Patients aged 65 years and over and those on risk registers. 

Phase 3

Patients aged 50 to 64 years who are not on an ‘at risk’ register will be invited to attend as part of the extended programme this year. These patients will be invited during November and December at specified times.

Phase 4

All other patients who may wish to be vaccinated will have the chance to have a flu vaccination.

Childhood Flu Vaccinations

Alongside the adult flu vaccination programme, we will be running the childhood flu vaccination programme.  This is for ages 2 and 3 and those eligible will be invited to attend. 

CLINIC INFORMATION

Gone are the days when the waiting room was full of patients awaiting their turn with their ticket. This year we realise it will take longer to vaccinate everyone as we need to ensure patients are protected and social distancing rules are in force.  Therefore we ask for your understanding and patience at this time.

Please do not ring to make an appointment. It will not be possible to do this until we have vaccinated those most at risk.

Please read the information below regarding attending the surgery for your flu vaccination:

  • There will be no walk-in clinics or ability to book over the phone.
  • Invitations will be sent to patients as the phases above indicate.
  • Do not attend the surgery if you or any member of your household have any symptoms of Coronovirus.
  • When you receive your invitation, complete the questionnaire and bring it with you to your appointment.
  • Attend on your own unless you have a medical need for someone to accompany you.
  • Walk to the surgery if possible as there will be no car park facilities available.
  • Please make us aware if you use a wheelchair so that we can make arrangements for your entry and exit.
  • Ensure you attend at the time indicated on your invitation as we will be exercising strict timings to ensure social distancing is maintained.
  • Saturday clinics will require a queuing system, therefore please be aware and act responsibly and bring an umbrella if it is raining as queuing will be outside. Your temperature will be taken before entry into the surgery.
  • Please wear a face covering. If you are exempt, you will need to bring evidence with you.
  • Do not bring any bags or items with you as there will be no allocated area to accommodate them.
  • Please wear clothing that allows your upper arm to be exposed so that no clothing will need to be removed.
  • There will be no chairs available to sit on in the consultation room. Please let a member of staff know if this may pose a problem.
  • We encourage you not to touch anything in the surgery as this will then need to be decontaminated, delaying the clinic.
  • There will be a dedicated area for a coat only to be removed before entering the consultation room.
  • There will be a one way system to ensure we maintain social distancing.
  • We aim to move you in and out of the surgery as quickly as possible.
  • Please listen carefully to the instructions given by the staff.

We thank you for your patience and understanding at this difficult time. All the above measures are purely to ensure the safety of all patients and staff.

Coronavirus (COVID-19)

IMPORTANT: IF YOU ARE ATTENDING THE SURGERY FOR A FACE TO FACE APPOINTMENT, PLEASE ENSURE YOU ARE WEARING A FACE COVERING AS FAILURE TO DO SO MAY RESULT IN YOUR APPOINTMENT BEING CANCELLED. THANK YOU.

THE PRACTICE WILL NOT PROVIDE ANY LETTERS FOR EXEMPTION OF FACE COVERINGS AND WILL ALWAYS REQUIRE PATIENTS TO WEAR ONE IF COMING INTO THE BUILDING.   

To organise exemption letters visit the website:  http://www.keepsafe.org.uk/mask

Please Wear a Face Covering

Coronavirus (COVID-19) is a new illness that can affect your lungs and airways.  It can be very serious for some people so it is very important that we try to stop it spreading or slow it down.  Please help your community and surgery by following the instructions from the NHS. 

FOLLOW GOVERNMENT ADVICE AND STAY AT HOME UNLESS YOU ARE A KEY WORKER, REQUIRE ESSENTIAL FOOD ITEMS OR ARE HELPING ANOTHER MEMBER OF THE COMMUNITY DURING THE CRISIS.  KEEP APART 2 METRES (6 FEET) WHEN OUT IN PUBLIC. DON'T PUT YOURSELF OR OTHERS AT RISK!!

Staying at home if you have symptoms (self-isolation)

If your symptoms are mild, you'll usually be advised to not leave your home for at least 7 days.

Anyone you live with should not leave your home for 14 days.

This is called self-isolation.

Find out more about self-isolation if you or someone you live with has coronavirus symptoms.

Use the NHS 111 online service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

https://111.nhs.uk/


Only call 111 if you cannot get help online.

Do not go to places like a GP surgery, pharmacy or hospital if you think you might have coronavirus. Stay at home.

If you're at very high risk from coronavirus (extremely vulnerable)

If you're at very high risk (extremely vulnerable) from coronavirus (COVID-19), there are extra steps you're advised to take to protect yourself.

These extra steps are called shielding.

Information:

This advice is for people who have received a letter from the NHS saying they're at very high risk.

If you're not sure whether you're at very high risk, see who's at higher risk from coronavirus.

https://www.nhs.uk/conditions/coronavirus-covid-19/ 

How to protect yourself if you're at very high risk

It's currently recommended you follow this advice until at least the end of June 2020.

Do:

stay at home at all times – do not leave your home to buy food, collect medicine or exercise

stay at least 2 metres (3 steps) away from other people in your home as much as possible

get food and medicine delivered and left outside your door – ask friends and family to help or register to get coronavirus support on GOV.UK if you need it

prepare a hospital bag, including a list of the medicines you're taking, in case you need to go into hospital

wash your hands with soap and water often – do this for at least 20 seconds

make sure anyone who comes into your home washes their hands with soap and water for 20 seconds

use hand sanitiser gel if soap and water are not available

clean objects and surfaces you touch often (such as door handles, kettles and phones) using your regular cleaning products

clean a shared bathroom each time you use it, for example by wiping the surfaces you have touched

Don't:

do not have visitors in your home, including friends and family, unless they're providing essential care

do not stop taking any prescription medicines without speaking to your doctor

Information:

If you live with someone who is at very high risk, see our advice about what to do if you live with someone who is at very high risk from coronavirus.

Register for support

If you've been told you're at very high risk from coronavirus, you can register for support, such as getting food delivered to your home.

It's a good idea to do this even if you do not need support right now.

You can either:

You'll need your NHS number to register. You can find this on the letter you received telling you that you're at high risk, or on any prescriptions.


The doctors and staff at Cheveley Park Medical Centre in Durham are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

Try our new eConsult facility via the link below:

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The doctors and staff at Cheveley Park Medical Centre in Durham are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

ZERO TOLERANCE

Our receptionists are there to help and can only offer what is available to them when appointments/clinician time is requested. They do not have authority to offer anything other than what is available at that time. 

Recently we have noticed an increase in aggressive behaviour towards our staff. Whether this is face to face or over the telephone, this will not be tolerated and the call or communication will be terminated. There is no need for any of the staff to be subjected to this type of behaviour and any incidents may result in the aggressor being removed from the practice list.

CCTV

In order to protect our patients, staff and surgery, we now have CCTV in operation 24 hours a day.

ITS OFFICIAL!

We are very proud to announce that we have achieved 'Best Small Practice 2018/19' status in the Healthier and Wealthier awards.  This is awarded by County Durham Citizen's Advice service to GP practices for outstanding dedication in recognising the needs of patients, beyond their medical requirements. There are often underlying factors which can affect a patient's health and well being which can be causing them extra stress, creating further problems. It is recognising the practice's excellent relationship with Citizens Advice service in referring patients into the service to help tackle these non-medical issues.

New Automated Check-in Facility

We have recently had an automated check-in desk installed.  This will enable patients with booked appointments to confirm their arrival without waiting for the busy receptionist.  It is very easy to use.  Input date of birth and month, then enter the first letter of your surname.  It will then show the time of your appointment which you can then confirm... and its done.  It will also show the last 4 digits of your mobile number.  If this is incorrect, please let the receptionist know, as it is important we have the most up to date details in order for us to contact you should the need arise.

EXTENDED GP ACCESS

From 29th August 2017, GP appointments will be available to access outside of normal surgery hours.  These can be booked ahead by asking at reception or by calling 111 if it is out of surgery hours. Clinics will be based at a GP surgery in the Durham locality and will be available between 6.30pm - 9.00pm on weekday evenings and also Saturday and Sunday mornings.  These are pre-bookable appointments and not reserved for urgent requests.

TELEPHONE CALLS

Please note that telephone calls are recorded for training and monitoring purposes.

PATIENT ONLINE ACCESS

You are now able to order repeat prescriptions and book and cancel appointments via this website.  If you do not have a password, please contact the surgery to find out what you need to do to register for these services.

You can also view certain aspects of your medical records online.  Online access to medical records will enable you to view your medications, allergies and allergic reactions and also immunisations. You can also apply for extended access. For access you will need to register by completing a form and bringing in photo ID.  If you don't already have a password for other online services you will be given one.

Please note: staff can refuse or withdraw access if they have any concerns.

We are a teaching practice and we can have up to three junior doctors attached to our practice at any time.  These trainees stay with us for a period of 4-6 months.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

Patient Survey / Friends & Family Test

Thank you to everyone who completed a patient questionnaire.  You can view the results on this website, via the link.

Please complete a form to have your say, either in the surgery on via the online link above. 

TELEPHONE LINE - NON-URGENT CALLS

From 16th March 2015, the surgery phone line WILL NOT be answered between 12.30pm and 1.30pm Monday to Friday.  If you need to make an appoitment or need non-urgent advice, please ring before 12.30pm or after 1.30pm.  If you must speak to a doctor URGENTLY during this period you will be given an emergency mobile phone number to ring.  Could we ask that this is used appropriately and that all non-urgent calls are made during phone line availability hours.  Please note that you cannot leave a message on the emergency phone number.

Thank you for your co-operation


 

FOR ONLINE PRESCRIPTIONS OR TO BOOK AN APPOINTMENT, PLEASE CLICK ON THE APPROPRIATE LINK BELOW: 

PLEASE REPORT ANY FAULTS WITH THE LINKS BELOW  TO THE PRACTICE AS SOON AS POSSIBLE.  THANK YOU


Order your repeat medicationsPatient SurveyCancel your appointmentAccess Appointment System
 
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