Welcome to Cheveley Park Medical Centre!
Coronavirus (COVID-19) - updated 13th March 2020
Coronavirus (COVID-19) is a new illness that can affect your lungs and airways. It can be very serious for some people so it is very important that we try to stop it spreading or slow it down. Please help your community and surgery by following the instructions from the NHS.
Stay at home if you have coronavirus symptoms
Stay at home for 7 days if you have either:
- a high temperature – you feel hot to touch on your chest or back
- a new, continuous cough – this means you've started coughing repeatedly
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.
Read our advice about staying at home.
Use the NHS 111 service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
YOU MUST CHECK THE NHS CORONAVIRUS ADVICE BEFORE ENTERING A GP SURGERY, PHARMACY OR HOSPITAL:
Like the common cold, most coronavirus infection is thought to come from close contact (2 meters) with a person who coughs or sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The most important thing you can do to help stop Coronavirus spreading is:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England or visit:
The doctors and staff at Cheveley Park Medical Centre in Durham are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
Try our new eConsult facility via the link below:
Our receptionists are there to help and can only offer what is available to them when appointments/clinician time is requested. They do not have authority to offer anything other than what is available at that time.
Recently we have noticed an increase in aggressive behaviour towards our staff. Whether this is face to face or over the telephone, this will not be tolerated and the call or communication will be terminated. There is no need for any of the staff to be subjected to this type of behaviour and any incidents may result in the aggressor being removed from the practice list.
In order to protect our patients, staff and surgery, we now have CCTV in operation 24 hours a day.
We are very proud to announce that we have achieved 'Best Small Practice 2018/19' status in the Healthier and Wealthier awards. This is awarded by County Durham Citizen's Advice service to GP practices for outstanding dedication in recognising the needs of patients, beyond their medical requirements. There are often underlying factors which can affect a patient's health and well being which can be causing them extra stress, creating further problems. It is recognising the practice's excellent relationship with Citizens Advice service in referring patients into the service to help tackle these non-medical issues.
New Automated Check-in Facility
We have recently had an automated check-in desk installed. This will enable patients with booked appointments to confirm their arrival without waiting for the busy receptionist. It is very easy to use. Input date of birth and month, then enter the first letter of your surname. It will then show the time of your appointment which you can then confirm... and its done. It will also show the last 4 digits of your mobile number. If this is incorrect, please let the receptionist know, as it is important we have the most up to date details in order for us to contact you should the need arise.
Demand for appointments is extremely high, therefore it is essential that you attend on time for any booked appointments. It is the policy of the practice that if a patient does not attend 3 consecutive appointments within a one month period, they will be removed from the practice list.
If you arrive late by less than 5 minutes for your appointment, you may still be seen (at the discretion of the GP), but your consultation time will be reduced to ensure it does not affect the appointment times of other patients. If you arrive more than 5 minutes late for any booked appointment, you will not be seen and will need to re-book for the next available appointment.
EXTENDED GP ACCESS
From 29th August 2017, GP appointments will be available to access outside of normal surgery hours. These can be booked ahead by asking at reception or by calling 111 if it is out of surgery hours. Clinics will be based at a GP surgery in the Durham locality and will be available between 6.30pm - 9.00pm on weekday evenings and also Saturday and Sunday mornings. These are pre-bookable appointments and not reserved for urgent requests.
Please note that telephone calls are recorded for training and monitoring purposes.
IMPORTANT INFORMATION FOR ALL PATIENTS
North Durham Clinical Commissioning Group have arranged for all practice staff to receive a half day training every month.
This will occur on the 3rd Thursday of each month.
As a result, the surgery will be closed from 12 noon for training on the dates below:
Thursday 12th December 2019
Thursday 16th January 2020
Thursday 20th February 2020
Thursday 19th March 2020 - Cancelled
Thursday 16th April 2020
Thursday 21st May 2020
Thursday 18th June 2020
Thursday 16th July 2020
Thursday 20th August 2020
Thursday 17th September 2020
Thursday 15th October 2020
Thursday 19th November 2020
Thursday 17th December 2020
If you require a doctor urgently whilst the surgery is closed, please ring 111 for the urgent care centre or to book an extended access appointment
CONFIDENTIALITY OF MEDICAL RECORDS
As a practice we will hold your medical records confidentially and securely. However, to ensure that all NHS GP services operate to the recommended standards, various bodies exist to regulate and oversee our activity. These include the Care Quality Commission, NHS England and the professional regulators, such as the General Medical Council. These organisations may need to access patient data to fulfil their regulatory role and we are obliged to cooperate with their inquiries.
PATIENT ONLINE ACCESS
You are now able to order repeat prescriptions and book and cancel appointments via this website. If you do not have a password, please contact the surgery to find out what you need to do to register for these services.
You can also view certain aspects of your medical records online. Online access to medical records will enable you to view your medications, allergies and allergic reactions and also immunisations. You can also apply for extended access. For access you will need to register by completing a form and bringing in photo ID. If you don't already have a password for other online services you will be given one.
Please note: staff can refuse or withdraw access if they have any concerns.
We are a teaching practice and we can have up to three junior doctors attached to our practice at any time. These trainees stay with us for a period of 4-6 months.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
Patient Survey / Friends & Family Test
Thank you to everyone who completed a patient questionnaire. You can view the results on this website, via the link.
Please complete a form to have your say, either in the surgery on via the online link above.
TELEPHONE LINE - NON-URGENT CALLS
From 16th March 2015, the surgery phone line WILL NOT be answered between 12.30pm and 1.30pm Monday to Friday. If you need to make an appoitment or need non-urgent advice, please ring before 12.30pm or after 1.30pm. If you must speak to a doctor URGENTLY during this period you will be given an emergency mobile phone number to ring. Could we ask that this is used appropriately and that all non-urgent calls are made during phone line availability hours. Please note that you cannot leave a message on the emergency phone number.
Thank you for your co-operation
FOR ONLINE PRESCRIPTIONS OR TO BOOK AN APPOINTMENT, PLEASE CLICK ON THE APPROPRIATE LINK BELOW:
PLEASE REPORT ANY FAULTS WITH THE LINKS BELOW TO THE PRACTICE AS SOON AS POSSIBLE. THANK YOU
(Site updated 26/03/2020)