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Care Navigation – to help patients get the right support, quickly


Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional for their problem.  We know that when you are not feeling well you just want to feel better quickly and sometimes may feel that the only person to help would be a GP.


Throughout June and July, our practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs.  Sometimes a GP isn't the best person to see.  Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better.  You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.


When the receptionists have completed their training and you contact your GP practice, the receptionists may ask you a few questions to help navigate you to the best person to help you quickly.  They won’t try to diagnose your problem, but you may need to tell them a little about why you are calling.  Of course you do not have to, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help, without waiting to see a GP.


For further details please see the link below 


www.northdurhamccg.nhs.uk/about-our-ccg/care-navigation

In addition to our permanent members of staff we may have up to three junior doctors attached to our practice.  These doctors are with us from 4 to 6 months and this forms and important part of their training.

You may notice that these doctors need to discuss your case with a more senior doctor, and will from time to time video their surgery or have another doctor sit in on their surgery.  This is all part of their training and the assessment process. You will be asked for your permission at all times if your consultation is being recorded or if another doctor will be sitting in.

Doctors

Dr Caroline L Jeffery (f)
M.B.ChB., M.R.C.G.P.
Dr Jeffery is the senior partner in the practice. She graduated from Glasgow University in 2004. Since then she has worked in the Newcastle and County Durham area. She joined the Practice In April 2009 and became a partner in 2010 and a GP Trainer in 2013. Dr Jeffery’s interests include chronic pain, women’s health and child care.

Dr Niamh K Telford (f)
M.B; Bch; B.A.O; M.R.C.G.P; D.F.S.R.H
Dr Telford is a partner in the practice.  She graduated from Dublin University in 2003. She has worked in the Newcastle area prior to joining our practice in 2012 and became a partner in May 2014. Dr Telford became a GP Trainer in 2015. She is interested in COPD and palliative care.

Dr Nikki Roussak (f)
MBBS; MRCGP
Dr Roussak graduated from Newcastle University in 2007. After spending time at the practice as a GP Trainee, she joined the practice as a salaried GP in 2013. She is interested in dermatology and minor surgery.

Dr Paul Manjooran (m)
MBCHB; MRCS; MRCGP
Dr Manjooran graduated from Leeds university in 1999.  Previously he has worked in Scotland, North Yorkshire, Newcastle and more recently the Durham Area. Dr Manjooran is also a GP Trainer and his particular interests are in men’s health, diabetes, minor surgery, ENT and orthopaedics.

 
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