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Care Navigation – to help patients get the right support, quickly


Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional for their problem.  We know that when you are not feeling well you just want to feel better quickly and sometimes may feel that the only person to help would be a GP.


Throughout June and July, our practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs.  Sometimes a GP isn't the best person to see.  Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better.  You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.


When the receptionists have completed their training and you contact your GP practice, the receptionists may ask you a few questions to help navigate you to the best person to help you quickly.  They won’t try to diagnose your problem, but you may need to tell them a little about why you are calling.  Of course you do not have to, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help, without waiting to see a GP.


For further details please see the link below 


www.northdurhamccg.nhs.uk/about-our-ccg/care-navigation

Dear Patient,

patient surveyWe would like your input on how we can improve our services to you and how you perceive our surgery and staff. 

In 2011/12 we developed a virtual patient participation group (PPG) which always welcomes new members.  We ask the members of the group questions and opinions from time to time, such as what you think about our opening times or local services. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We would like to gather more patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups. We currently have 25 members which we hope to increase in the coming year.

The recent Patient Survey was created with input from members of the PPG, who also commented on the survey results and report.  The first face to face PPG meeting took place on 12th March 2013 and subsequent meetings have had an improved patient turnout.  We hope this is an ongoing trend and more patients will be available to attend future meetings which are now held on a quarterly basis. We welcome any new members. 

A report on the initial development and involvement of the PRG can be accessed via the link below and via the Survey Report link:-

Patient Reference Group Report and Survey Action Plan March 2012

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

 

We will be in touch shortly after we receive your form. Please note that this is not a forum for complaints and that no medical information or questions will be responded to.

 

Many thanks for your assistance


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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