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Care Navigation – to help patients get the right support, quickly


Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional for their problem.  We know that when you are not feeling well you just want to feel better quickly and sometimes may feel that the only person to help would be a GP.


Throughout June and July, our practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs.  Sometimes a GP isn't the best person to see.  Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better.  You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.


When the receptionists have completed their training and you contact your GP practice, the receptionists may ask you a few questions to help navigate you to the best person to help you quickly.  They won’t try to diagnose your problem, but you may need to tell them a little about why you are calling.  Of course you do not have to, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help, without waiting to see a GP.


For further details please see the link below 


www.northdurhamccg.nhs.uk/about-our-ccg/care-navigation

closed_signWhen We Are Closed

Extended GP Access

From 29th August 2017 patients will be able to pre-book appointments for clinics at a surgery within the Durham locality when we are closed.  Appointments are available between 6.30pm - 9.00pm weekday evenings and also Saturday and Sunday mornings.  To pre-book an appointment please contact reception or ring 111 if it is out of surgery hours.

The extended hours service will continue to operate over the Christmas period.

The urgent care centre still operate as usual and you can also access their services by ringing 111. This service is available for patients with conditions which cannot wait to be assessed when the practice re-opens and there are no pre-bookable appointments available as above.

The out-of-hours period is:

  • Weekdays -  6pm to 8.30am;
  • Weekends - 6pm Friday to 8.30am Monday;
  • Bank Holiday – 6pm the night before to 8.30am the morning after.

To access the out-of-hours service dial 111 – this is a freephone number.

The out-of-hours service can only be accessed by telephone.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website