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Patient survey: Diabetes education for people diagnosed with Type 2 diabetes

Dedicated diabetes education sessions happen all across the country, however attendance is low.  We would like to understand why this is, and what steps we can make to improve the uptake.  Current uptake nationally is approximately 7% for people diagnosed with Type 2 diabetes.   We know diabetes education is one of two diabetes indicators Clinical Commissioning Groups (CCG) are measured on and this is reported in the CCG Improvement and Assessment Framework. 

We are inviting patients to complete a survey about diabetes education to provide invaluable experience and insight into what the incentives and challenges are as well as considering different options for delivery of the education.  

We are inviting people diagnosed with Type 2 diabetes to complete this survey. To complete, please click on link below:

The survey is voluntary and anonymous.  It should take a few minutes to complete and the survey will close on Monday 10th September 2018.

Paper copy surveys are available.  Should people with diabetes wish to talk to someone about this survey please contact NHS Northern England Diabetes Clinical Network team by email or telephone number Tel: 0113 825 3307.

Feedback is very important in helping to shape this piece of work

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Extended GP Access

From 29th August 2017 patients will be able to pre-book appointments for clinics at a surgery within the Durham locality when we are closed.  Appointments are available between 6.30pm - 9.00pm weekday evenings and also Saturday and Sunday mornings.  To pre-book an appointment please contact reception or ring 111 if it is out of surgery hours.

The extended hours service will continue to operate over the Christmas period.

The urgent care centre still operate as usual and you can also access their services by ringing 111. This service is available for patients with conditions which cannot wait to be assessed when the practice re-opens and there are no pre-bookable appointments available as above.

The out-of-hours period is:

  • Weekdays -  6pm to 8.30am;
  • Weekends - 6pm Friday to 8.30am Monday;
  • Bank Holiday – 6pm the night before to 8.30am the morning after.

To access the out-of-hours service dial 111 – this is a freephone number.

The out-of-hours service can only be accessed by telephone.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website