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Coming Soon!


Care Navigation – to help patients get the right support, quickly


Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional for their problem.  We know that when you are not feeling well you just want to feel better quickly and sometimes may feel that the only person to help would be a GP.


Throughout June and July, our practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs.  Sometimes a GP isn't the best person to see.  Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better.  You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.


When the receptionists have completed their training and you contact your GP practice, the receptionists may ask you a few questions to help navigate you to the best person to help you quickly.  They won’t try to diagnose your problem, but you may need to tell them a little about why you are calling.  Of course you do not have to, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help, without waiting to see a GP.


For further details please see the link below 


www.northdurhamccg.nhs.uk/about-our-ccg/care-navigation

Opening Times

 

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 Times
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
WeekendClosed

 

Christmas Bank Holiday Surgery Opening Times:

Friday 22nd December - 08.30 - 18.00

Saturday 23rd December - Closed

Sunday 24th December - Closed

Monday 25th December - Closed

Tuesday 26th December - Closed

Wednesday 27th December - 08.30 - 18.30

Thursday 28th December - 08.30 - 18.00

Friday 29th December - 08.30 - 18.00

Saturday 30th December - Closed

Sunday 31st December - Closed

Monday 1st January 2018 - Closed

Tuesday 2nd January 2018 - 08.30 - 18.30

Dates before and after this will be normal opening hours

Extended hours service will continue to operate during the Christmas period, to book an appointment contact the surgery during opening hours, or ring 111 when the surgery is closed.                                                                    

 

 
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