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Coming Soon!


Care Navigation – to help patients get the right support, quickly


Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional for their problem.  We know that when you are not feeling well you just want to feel better quickly and sometimes may feel that the only person to help would be a GP.


Throughout June and July, our practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs.  Sometimes a GP isn't the best person to see.  Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better.  You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.


When the receptionists have completed their training and you contact your GP practice, the receptionists may ask you a few questions to help navigate you to the best person to help you quickly.  They won’t try to diagnose your problem, but you may need to tell them a little about why you are calling.  Of course you do not have to, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help, without waiting to see a GP.


For further details please see the link below 


www.northdurhamccg.nhs.uk/about-our-ccg/care-navigation

Latest News

On-line appointments/prescription requests are now available!


INCREASE IN DNAs


On line GP appointments are now available. You can now book and cancel appointments using this website. Please obtain a password from reception (you may already have one if you request repeat prescriptions online) then click the Appointments box on the home page.


The occurrence of patients not attending booked appointments is steadily rising. In the current climate, with increased demand for our services and other pressures placed upon the practice, you may have to wait a while for an appointment. Therefore, if patients are booking appointments and not cancelling or cancelling too late, the appointment is wasted, which is frustrating when we are aware that some patients are having to wait a while to see the GP.  To avoid wasting appointments, PLEASE ATTEND YOUR BOOKED APPOINTMENT OR CANCEL IN A TIMELY MANNER TO ENABLE THE APPOINTMENT TO BE RE-BOOKED.  We would appreciate your cooperation in reducing the amount of appointments wasted because of DNAs.  We will be reminding patients who DNA of the importance of cancelling when they cannot attend and if it is a regular occurrence, they may be removed from the practice list.


PATIENT PARTICIPATION GROUP MEETINGS


The Patient Group has evolved over the years from a totally virtual group, to meeting face to face on a quarterly basis.  We have found this to be very beneficial from both a practice and patient group perspective. Face to face discussion enables the practice to gain a valuable insight of the issues and experience of patients, enabling the practice to evaluate and improve the services we offer where possible.  We value your views and opinions to help improve the practice environment and services.  All patients of the practice are welcome.  Please forward any agenda items to the practice manager.


If you would like to be part of the Patient Participation Group, please contact the surgery.


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