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Patient survey: Diabetes education for people diagnosed with Type 2 diabetes

Dedicated diabetes education sessions happen all across the country, however attendance is low.  We would like to understand why this is, and what steps we can make to improve the uptake.  Current uptake nationally is approximately 7% for people diagnosed with Type 2 diabetes.   We know diabetes education is one of two diabetes indicators Clinical Commissioning Groups (CCG) are measured on and this is reported in the CCG Improvement and Assessment Framework. 

We are inviting patients to complete a survey about diabetes education to provide invaluable experience and insight into what the incentives and challenges are as well as considering different options for delivery of the education.  

We are inviting people diagnosed with Type 2 diabetes to complete this survey. To complete, please click on link below:

https://www.surveymonkey.co.uk/r/R2V78X5

The survey is voluntary and anonymous.  It should take a few minutes to complete and the survey will close on Monday 10th September 2018.

Paper copy surveys are available.  Should people with diabetes wish to talk to someone about this survey please contact NHS Northern England Diabetes Clinical Network team by email england.northerndiabetes@nhs.net or telephone number Tel: 0113 825 3307.

Feedback is very important in helping to shape this piece of work

Latest News

On-line appointments/prescription requests are now available!


INCREASE IN DNAs


On line GP appointments are now available. You can now book and cancel appointments using this website. Please obtain a password from reception (you may already have one if you request repeat prescriptions online) then click the Appointments box on the home page.


The occurrence of patients not attending booked appointments is steadily rising. In the current climate, with increased demand for our services and other pressures placed upon the practice, you may have to wait a while for an appointment. Therefore, if patients are booking appointments and not cancelling or cancelling too late, the appointment is wasted, which is frustrating when we are aware that some patients are having to wait a while to see the GP.  To avoid wasting appointments, PLEASE ATTEND YOUR BOOKED APPOINTMENT OR CANCEL IN A TIMELY MANNER TO ENABLE THE APPOINTMENT TO BE RE-BOOKED.  We would appreciate your cooperation in reducing the amount of appointments wasted because of DNAs.  We will be reminding patients who DNA of the importance of cancelling when they cannot attend and if it is a regular occurrence, they may be removed from the practice list.


PATIENT PARTICIPATION GROUP MEETINGS


The Patient Group has evolved over the years from a totally virtual group, to meeting face to face on a quarterly basis.  We have found this to be very beneficial from both a practice and patient group perspective. Face to face discussion enables the practice to gain a valuable insight of the issues and experience of patients, enabling the practice to evaluate and improve the services we offer where possible.  We value your views and opinions to help improve the practice environment and services.  All patients of the practice are welcome.  Please forward any agenda items to the practice manager.


If you would like to be part of the Patient Participation Group, please contact the surgery.


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