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IMPORTANT ANNOUNCEMENT

REPEAT PRESCRIBING ORDERING SERVICE

The NHS across County Durham and the Tees Valley are making changes to the way you can order your repeat prescription.

Your community pharmacy will no longer be able to order your repeat medication, but you will be able to order your repeat medication directly with the practice, using the repeat ordering slip or online.

There is nothing to worry about - you will still receive the medication that you need.

If you order your repeat prescription directly from the GP practice this change will not affect you.

These changes will take effect from Monday 2nd September 2019.

Please ensure you order your repeat prescriptions when you have about 7 days of medication left and only order the medicines you need.

If you still want your community pharmacy to collect and deliver your prescription, please ensure you inform your chosen pharmacy.

Latest News

On-line appointments/prescription requests are now available!


INCREASE IN DNAs


On line GP appointments are now available. You can now book and cancel appointments using this website. Please obtain a password from reception (you may already have one if you request repeat prescriptions online) then click the Appointments box on the home page.


The occurrence of patients not attending booked appointments is steadily rising. In the current climate, with increased demand for our services and other pressures placed upon the practice, you may have to wait a while for an appointment. Therefore, if patients are booking appointments and not cancelling or cancelling too late, the appointment is wasted, which is frustrating when we are aware that some patients are having to wait a while to see the GP.  To avoid wasting appointments, PLEASE ATTEND YOUR BOOKED APPOINTMENT OR CANCEL IN A TIMELY MANNER TO ENABLE THE APPOINTMENT TO BE RE-BOOKED.  We would appreciate your cooperation in reducing the amount of appointments wasted because of DNAs.  We will be reminding patients who DNA of the importance of cancelling when they cannot attend and if it is a regular occurrence, they may be removed from the practice list.


PATIENT PARTICIPATION GROUP MEETINGS


The Patient Group has evolved over the years from a totally virtual group, to meeting face to face on a quarterly basis.  We have found this to be very beneficial from both a practice and patient group perspective. Face to face discussion enables the practice to gain a valuable insight of the issues and experience of patients, enabling the practice to evaluate and improve the services we offer where possible.  We value your views and opinions to help improve the practice environment and services.  All patients of the practice are welcome.  Please forward any agenda items to the practice manager.


If you would like to be part of the Patient Participation Group, please contact the surgery.


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