We were visited by CQC inspectors on 21st October 2015. The inspectors interviewed staff and a number of patients. Thank you to those of you who spoke to the CQC regarding the practice. The feedback was very positive.
We were told that we fulfilled the requirements for CQC registration and we received an overall GOOD rating for every aspect assessed including safety and care. Please follow the link on the 'Care Quality Commission' page for the full report.
On-line appointments are now available!
INCREASE IN DNAs
On line GP appointments are now available. You can now book and cancel appointments using this website. Please obtain a password from reception (you may already have one if you request repeat prescriptions online) then click the Appointments box on the home page.
The occurrence of patients not attending booked appointments is steadily rising. In the current climate, with increased demand for our services and other pressures placed upon the practice, you may have to wait a while for an appointment. Therefore, if patients are booking appointments and not cancelling or cancelling too late, the appointment is wasted, which is frustrating when we are aware that some patients are having to wait a while to see the GP. To avoid wasting appointments, PLEASE ATTEND YOUR BOOKED APPOINTMENT OR CANCEL IN A TIMELY MANNER TO ENABLE THE APPOINTMENT TO BE RE-BOOKED. We would appreciate your cooperation in reducing the amount of appointments wasted because of DNAs. We will be reminding patients who DNA of the importance of cancelling when they cannot attend and if it is a regular occurrence, they may be removed from the practice list.
Since November, measles outbreaks have been declared in Leeds, Liverpool, Birmingham, Manchester and Surrey that are linked to large outbreaks in Europe, with Romania, Italy and Germany being the worst affected countries. All UK cases have been reported in children and adults who have not received two doses of the MMR vaccine.
Measles is highly infectious and can lead to serious complications, particularly in immunosuppressed individuals and young infants. It is also more severe in pregnancy, and increases the risk of miscarriage, stillbirth or preterm delivery.
Under-immunised communities, such as recent migrants and travellers, are at risk of catching measles in the UK. This risk is increased in those that travel to the affected countries, currently Romania, Italy and Germany.
Public Health England are advising anyone who has had only one measles vaccination to have a booster. Please contact the surgery to arrange or to verify your status. They advise all children to have their routine vaccinations when invited by child health.
PATIENT PARTICIPATION GROUP MEETINGS
The Patient Group has evolved over the past 3 years from a totally virtual group, to meeting face to face on a quarterly basis. We have found this to be very beneficial from both a practice and patient group perspective. Face to face discussion enables the practice to gain a valuable insight of the issues and experience of patients, enabling the practice to evaluate and improve the services we offer where possible. We value your views and opinions to help improve the practice environment and services. All patients of the practice are welcome. Please forward any agenda items to the practice manager.
If you would like to be part of the Patient Participation Group, please contact the surgery.