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Care Navigation – to help patients get the right support, quickly


Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional for their problem.  We know that when you are not feeling well you just want to feel better quickly and sometimes may feel that the only person to help would be a GP.


Throughout June and July, our practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs.  Sometimes a GP isn't the best person to see.  Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better.  You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.


When the receptionists have completed their training and you contact your GP practice, the receptionists may ask you a few questions to help navigate you to the best person to help you quickly.  They won’t try to diagnose your problem, but you may need to tell them a little about why you are calling.  Of course you do not have to, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help, without waiting to see a GP.


For further details please see the link below 


www.northdurhamccg.nhs.uk/about-our-ccg/care-navigation

New Patient Registration

doctor_examining_earThe doctors welcome new patients who live within our practice area.

To check if you are eligible to register with us, please click on the link below and enter your postcode:-

https://www.primarycare.nhs.uk/publicfn/catchment.aspx?oc=A83055&h=600&w=800&if=0 

When you come to register with the Practice you will be asked to produce two forms of identification to confirm your ID, personal details and home address i.e. drivers licence or passport and also utility bill dated within the last 3 months as proof of address. 

When new patients join the Practice, we like to meet them. To help us give full medical care, we ask you to fill in a health questionnaire before you come for your appointment as it may take some time for us to receive your medical record. At the appointment the practice nurse will carry out brief medical checks and discuss any medications you take, or any health problems you may have.  If you have medication which is on a repeat prescription, you will also need an appointment with the doctor so that this can be arranged.  A copy of your repeat medication from your previous doctor's practice would be helpful.  Please contact reception for further information.

When you attend for your new patient check with the nurse, you can collect the details for online access from reception.  This will enable you to order repeat medication, book and cancel appointments and view medical information online for your convenience.

 
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