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Care Navigation – to help patients get the right support, quickly


Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional for their problem.  We know that when you are not feeling well you just want to feel better quickly and sometimes may feel that the only person to help would be a GP.


Throughout June and July, our practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs.  Sometimes a GP isn't the best person to see.  Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better.  You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.


When the receptionists have completed their training and you contact your GP practice, the receptionists may ask you a few questions to help navigate you to the best person to help you quickly.  They won’t try to diagnose your problem, but you may need to tell them a little about why you are calling.  Of course you do not have to, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help, without waiting to see a GP.


For further details please see the link below 


www.northdurhamccg.nhs.uk/about-our-ccg/care-navigation

Car Parking

There are usually a number of car parking spaces available in the surgery car park. When these are full, there is a free car park in front of the shops opposite the surgery. Please do not park on the grass at the surgery.

Disabled Access

disabled_parking_signOur surgery has been designed to help patients with disabilities.  All rooms are accessible to a wheelchair. We have a disabled person's toilet.  The car park at the side of the building has two parking spaces reserved for patients displaying a disabled sticker and allows easy access for the disabled or elderly with ramps leading from the car park to the front door of the surgery and to a rear door, a doorbell is available to ring for assistance if you need to enter via the rear door and ramp.  The front entrance has recently been updated with push pad automatic doors. The reception desk has been altered to enable patients in wheelchairs to speak to a receptionist.

 
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