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Noticeboard

IMPORTANT ANNOUNCEMENT

REPEAT PRESCRIBING ORDERING SERVICE

The NHS across County Durham and the Tees Valley are making changes to the way you can order your repeat prescription.

Your community pharmacy will no longer be able to order your repeat medication, but you will be able to order your repeat medication directly with the practice, using the repeat ordering slip or online.

There is nothing to worry about - you will still receive the medication that you need.

If you order your repeat prescription directly from the GP practice this change will not affect you.

These changes will take effect from Monday 2nd September 2019.

Please ensure you order your repeat prescriptions when you have about 7 days of medication left and only order the medicines you need.

If you still want your community pharmacy to collect and deliver your prescription, please ensure you inform your chosen pharmacy.

Care Navigation

CARE NAVIGATION

Care Navigation – to help patients get the right support, quickly

Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional for their problem.  We know that when you are not feeling well you just want to feel better quickly and sometimes may feel that the only person to help would be a GP.

Throughout June and July, our practice staff received specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs.  Sometimes a GP isn't the best person to see.  Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better.  You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.

When you contact your GP practice, the receptionists may ask you a few questions to help navigate you to the best person to help you quickly.  They won’t try to diagnose your problem, but you may need to tell them a little about why you are calling.  Of course you do not have to, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help, without waiting to see a GP.

For further details please see the link below 

www.northdurhamccg.nhs.uk/about-our-ccg/care-navigation



 
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