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Coming Soon!


Care Navigation – to help patients get the right support, quickly


Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional for their problem.  We know that when you are not feeling well you just want to feel better quickly and sometimes may feel that the only person to help would be a GP.


Throughout June and July, our practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs.  Sometimes a GP isn't the best person to see.  Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better.  You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.


When the receptionists have completed their training and you contact your GP practice, the receptionists may ask you a few questions to help navigate you to the best person to help you quickly.  They won’t try to diagnose your problem, but you may need to tell them a little about why you are calling.  Of course you do not have to, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help, without waiting to see a GP.


For further details please see the link below 


www.northdurhamccg.nhs.uk/about-our-ccg/care-navigation

General Data Protection Regulation (GDPR)

This information is currently being updated in line with the General Data Protection Regulation which comes into effect as of 25th May 2018.

 

 Dr C Jeffery & Dr N Telford

Cheveley Park Medical Centre

The Links

Belmont

Durham DH1 2UW

Tel: 0191 3864285

 

Cheveley Park Medical Centre

Practice Privacy Notice

 

Your data, privacy and the Law. How we use your medical records



    • This practice handles medical records according to the laws on data protection and confidentiality.

    • We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.

    • Some of your data is automatically copied to the Shared Care Summary Record.

    • We do share some of your data with local out of hours/urgent or emergency care services.

    • Data about you is used to manage national screening campaigns such as Flu, Cervical cytology and Diabetes prevention.

    • Data about you, usually de-identified, is used to manage the NHS and make payments.

    • We share information when the law requires us to do, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.

    • Your data is used to check the quality of care provided by the NHS.

    • We may also share medical records for medical research.




The Data Protection Officer for the Practice is Liane Cotterill.  If you would like to contact the Data Protection Officer, please use the following email: liane.cotterill@nhs.net or write using the address below:


Liane Cotterill
Senior Governance Manager & Data Protection Officer
North of England Commissioning Support
Teesdale House
Westpoint Road
Thornaby
Stockton-on-Tees
TS17 6BL



 
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