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Care Navigation – to help patients get the right support, quickly


Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional for their problem.  We know that when you are not feeling well you just want to feel better quickly and sometimes may feel that the only person to help would be a GP.


Throughout June and July, our practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs.  Sometimes a GP isn't the best person to see.  Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better.  You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.


When the receptionists have completed their training and you contact your GP practice, the receptionists may ask you a few questions to help navigate you to the best person to help you quickly.  They won’t try to diagnose your problem, but you may need to tell them a little about why you are calling.  Of course you do not have to, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help, without waiting to see a GP.


For further details please see the link below 


www.northdurhamccg.nhs.uk/about-our-ccg/care-navigation

Military Veterans

EX-ARMED FORCES PERSONNEL AND VETERANS

A veteran is someone who has served in the armed forces for at least one day. There are around 2.6 million veterans in the UK.

When servicemen and women leave the armed forces, their healthcare is the responsibility of the NHS.

It is highly important for continuing healthcare that you register with an NHS GP and remember to tell them you've served. Telling the GP practice about your veteran status will trigger the transfer of your full medical documentation from the Ministry of Defence (MoD) to your GP and enable you to benefit from veteran-specific services, like prosthetics and mental health.

You shouldn't be disadvantaged from accessing appropriate health services, so it is important that you notify your current GP that you are moving, particularly if you are on a waiting list of medical treatment, so that this information can be transferred across.

All veterans are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated to their time within the armed forces (service-related). However this is always subject to clinical need and does not entitle you to jump the queue ahead of someone with a higher clinical need.

If you have served in the armed forces and are registered with this practice, please let us know as soon as possible if you have not already so that we can code your record.  We will also ask you to complete a questionnaire relating to your service history, which will only be added to your medical record and will be completely confidential. We can then ensure appropriate referrals are noted with your status as a military veteran, so that you may receive priority access, should this be appropriate.



 
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