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Care Navigation – to help patients get the right support, quickly


Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional for their problem.  We know that when you are not feeling well you just want to feel better quickly and sometimes may feel that the only person to help would be a GP.


Throughout June and July, our practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs.  Sometimes a GP isn't the best person to see.  Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better.  You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.


When the receptionists have completed their training and you contact your GP practice, the receptionists may ask you a few questions to help navigate you to the best person to help you quickly.  They won’t try to diagnose your problem, but you may need to tell them a little about why you are calling.  Of course you do not have to, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help, without waiting to see a GP.


For further details please see the link below 


www.northdurhamccg.nhs.uk/about-our-ccg/care-navigation

Non NHS Services

Cheveley Park Medical Centre does offer Non-NHS services.  These include:-

Private employment sick note

Letter to school (basic statement of fact)

Letter to third parties (basic statement of fact)

Travel certificate eg stating no reason to limit travel

Claims forms eg holiday cancellation, sickness/accident benefit

Medical reports (patient request, no exam required) eg firearms, scuba diving

Medical examinations (basic) eg DVLA/HGV/PSV/Taxi Driver/basic pre-employment 

Medical examinations (complex) eg detailed pre-employment

Power of Attorney witnessing (where appropriate)

Private consultation with nurse/GP

Private ECG/Spirometry

Private sick notes

Private blood tests

Travel Vaccination Service (non-complex only) - we offer Hepatitis A (although currently not available due to a manufacturing problem) and typhoid.  Any other vaccinations required for travel must be sourced privately and are not available at the surgery.

Please ensure you explain your requirements to the receptionist and have the relevant documents and payment available prior to the request being carried out.

 



 
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