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Care Navigation – to help patients get the right support, quickly


Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional for their problem.  We know that when you are not feeling well you just want to feel better quickly and sometimes may feel that the only person to help would be a GP.


Throughout June and July, our practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs.  Sometimes a GP isn't the best person to see.  Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better.  You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.


When the receptionists have completed their training and you contact your GP practice, the receptionists may ask you a few questions to help navigate you to the best person to help you quickly.  They won’t try to diagnose your problem, but you may need to tell them a little about why you are calling.  Of course you do not have to, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help, without waiting to see a GP.


For further details please see the link below 


www.northdurhamccg.nhs.uk/about-our-ccg/care-navigation

Young Patient Information/Services

Information for Teenagers and Young Adults

Cheveley Park Medical Centre recognise that we have around 1000 patients under the age of 24 years, 78% of which are under the age of 18 years.  This is a large proportion of our practice population and we have recently taken stock and considered the information and services we offer the younger population.

We have recently joined with the organisation 'Investing in Children' who have visited the practice and suggested ways in which we can improve the promotion of information and services to our young patients.

Many young people are under the impression the GP surgery is only for visiting when they are unwell.  This is not the case, as we can act as a valuable source of information, especially to young people who may not wish to discuss their requirements.

If you feel you need to see a GP or Practice Nurse, you do not need to tell the receptionist what this is about.  Our receptionists will be happy to book the appointment without a reason.

Following the visit by 'Investing in Children' we have a dedicated noticeboard to young patients.  This will contain information about the range of services available to young people which they can access directly. 

We are a registered 'C-Card' distributor, which means that if you are under the age of 25 and hold a C-Card, you can request condoms from either Hazel, at reception or Dr Niamh Telford.  If you are over the age of 25, condoms are available from the GP or Practice Nurse as well as the above.

If you would like to give feedback or suggestions regarding young person's services, you can complete a Friends & Family Test form and add freetext or you could add a comment in our Compliment's Book, both of which can be found in the waiting area.

Appointments

You can make an appointment to see a GP or a nurse about any health related issue as long as you are registered with the practice. Age is no barrier—you can request a consultation however old you are. You do not have to tell the receptionist why you want the appointment. We have both male and female GP’s available; if you have a preference as to who you see please let our receptionists know when you are booking your appointment.

Confidentiality

We provide a confidential service to all of our patients, including under 16’s. This means we won’t tell anyone else about your visit without your permission (sometimes called consent). The only time we ever share information without your consent is if you or someone else could be in danger. We would always try to talk to you about this first.

Chaperones (Bring a friend or relative)

You are welcome to bring a friend or relative into any appointment with you. The doctor or nurse may also need a trained member of our practice team to sit in on the appointment in some circumstances, or you can ask for a chaperone yourself.

You are welcome to make an appointment for any health matter.

The NHS website www.nhs.uk has a variety of information about illnesses and how to live healthily and is a good place to look for advice about most problems. Here is a list of some common issues that affect young people and details for other useful support organisations - information also available on our practice website.

YOUR HEALTH MATTERS!

Acne and spots - This is a common problem for teenagers and young adults which can usually be treated with products available from your pharmacy first but if this doesn’t help then please see a GP.

Diet and exercise - Our nurses and GP’s can provide you with advice and guidance on healthy eating and a sensible exercise plan. General healthy living information can also be found at www.nhs.uk/livewell/pages/topics.aspx or Google ‘Change 4 Life’

Puberty and periods - There is good information on www.nhs.uk about teen health, normal development and common worries.

Smoking - If you want help and advice to stopping smoking there are local clinics that you can attend, and the practice also can help you with this. 

Contraception/Sexual Health - Contraception is free to all men and women of all ages. There are many different methods of contraception. If you would like to talk about this or any other sexual health issue make an appointment with a nurse or GP, you do not have to tell the receptionist why you want the appointment. As noted above, we are also a registered C-Card distributor or visit the website 

http://c-card.areyougettingit.com/Default.aspx

Emergency contraception is available at the surgery, or via pharmacies and sexual health clinics free of charge. It works better the sooner you take it so don’t wait to ask for help, if there are no free appointments you may need to tell the receptionist it is urgent for that day so we can arrange to see you.

The following websites may also be useful:-

www.nhs.uk/livewell/sexandyoungpeople/Pages/Sex-and-young-people-hub.aspx

www.fpa.org.uk

If you would prefer not to come to the surgery, contraception and sexual health checks can be arranged at various clinics in the area by calling 0191 372 8700 to make an appointment, some drop-in clinics are also available, see

http://www.cddft.nhs.uk/our-services/division-of-women,-children-and-sexual-health/sexual-health-services.aspx for details.

Chlamydia testing - Chlamydia is the most common sexually transmitted infection (STI) and can affect both men and women. Most people have no symptoms and are not aware they have it. It can affect your fertility if untreated. If you have ever had sex a free test kit can be provided which you send off in the post and the results are communicated confidentially directly to you. Please contact 0191 3728700

Pregnancy - If you think you may be pregnant please make an appointment to see a GP as soon as possible. Our GPs can listen and discuss options with you.

Bullying, family and relationship problems, stress or depression – Life can be Really stressful at times, particularly during exams or if there is a lot going on at home. If this affects you it usually helps to talk to someone, either in your family or other trusted adult, at school or a GP or nurse.

There are many issues which can affect people, www.childline.org.uk and http://www.youngminds.org.uk/ provide access to information to support the emotional wellbeing and mental health of children and young people including useful self-help.  Our GPs can support you and arrange onward referral if needed. We will not share information with other people without your consent unless we think you or someone else is at serious risk of harm.

In a crisis you can call The Samaritans on 08457 90 90 90 or Childline on 0800 111.

 

Alcohol and drugs - If you are concerned about misuse www.talktofrank.com

has information regarding drugs and www.talkaboutalcohol.com has information

regarding alcohol.

 

Eating disorders - We can help by directing you to the appropriate support

services. The website below also has useful information relating to eating disorders.

http://www.nhs.uk/Livewell/Eatingdisorders/Pages/eatingdisordershomepage.aspx

 

http://www.youngminds.org.uk/ also provides access to information to support the

emotional wellbeing and mental health of children and young people.

Useful Websites

NHS UK Contraception Information - http://www.nhs.uk/worthtalkingabout/pages/sex-worth-talking-about.aspx

Brook provides free and confidential sexual health and wellbeing services for young people - http://www.brook.org.uk/

 

Relationships counselling -  http://www.relate.org.uk/

 

Chlamydia screening programme -

http://www.chlamydiascreening.nhs.uk/ps/index.asp

 

Young people LGBT groups and services - http://mesmacnewcastle.com/

 

Young Carers - http://www.dccarers.org/

 

The Bridge Young Carers



 
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