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Care Navigation – to help patients get the right support, quickly


Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional for their problem.  We know that when you are not feeling well you just want to feel better quickly and sometimes may feel that the only person to help would be a GP.


Throughout June and July, our practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs.  Sometimes a GP isn't the best person to see.  Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better.  You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.


When the receptionists have completed their training and you contact your GP practice, the receptionists may ask you a few questions to help navigate you to the best person to help you quickly.  They won’t try to diagnose your problem, but you may need to tell them a little about why you are calling.  Of course you do not have to, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help, without waiting to see a GP.


For further details please see the link below 


www.northdurhamccg.nhs.uk/about-our-ccg/care-navigation

Hypertension, Heart & COPD Clinic

bp_check2These clinics are run by the nurses to monitor regularly patients with any of these conditions. They will refer patients back to the doctors if they feel it necessary.

“Weight No More”

The practice nurses run a weight management programme to offer support and guidance to patients with weight-related health problems. As well as being weighed, patients are given specialist dietary and exercise advice as each session.

Asthma Clinic

The Asthma Clinic is run by our practice nurses at various times during the week to suit the convenience of our patients. The aim of this clinic is to see all patients receiving asthma medication, assess their condition, teach inhaler technique, check lung function and so enable patients to control their asthma. The initial appointment is half an hour. Subsequent appointments can be made by the patient, the nurse or the Doctor.

Adult Immunisations

Many serious diseases, such as tetanus and polio are preventable by immunisation. Today all children have these immunisations but many older people have either never had these, or it is in the distant past. Please check with us if in doubt, as we are trying to ensure all our patients are protected.

Child/Baby Immunisations

Each Tuesday at 2.00pm we hold our Immunisation Clinic for babies and young children. It is extremely important that all youngsters are protected against infectious diseases. You should receive an appointment for this, but if you feel you have been missed, please contact us.

There are very few reasons why immunisation injections should not be given. Please discuss your child with the Nurse, Doctor or Health Visitor if you are concerned.

Ante-Natal Clinics

pregnant11Our Midwife, Kate, works in the community, caring for our patients who become pregnant. She runs a weekly Ante-Natal Clinic where she monitors the pregnancy and is available for advice and help. The clinic runs on a Wednesday from 9.00am by appointment. If you become pregnant, you will be given a ‘booking appointment’ at which she will ask you a few questions and carry out some general health checks. You will be seen regularly throughout your pregnancy either at the surgery or at the hospital, or both.

Family Planning

The Practice Nurses advise on contraception and all family planning issues. Appointments are available in any of the Nurse Clinics. IUCDs can be fitted at a mutually agreeable time with the doctor, as can the contraceptive implant.

Smoking Cessation Clinic

The Practice Nurses run clinics to help those smokers who wish to kick the habit. If you would like to know more about it, please ask at the reception desk.

Well Person Clinic

At the Well Person Clinic, the nurse measures blood pressure, weight etc, and offers specific advice including literature, about any health problems detected.

We may send for you or you can ask the Receptionist for an appointment.

Well Woman Clinic

Our nursing team run Well Woman Clinics at various times during the week. At this Clinic, as well as cervical screening, advice is given on women’s health issues as well as healthy lifestyle advice. Appointments can be fitted into any of the nurses’ clinics.

Diabetic Clinic

The Diabetic Clinic is held twice monthly on a Friday afternoon. This is led by Judith the Practice Nurse under the supervision of Dr Telford. Appointments are available with the Judith, the podiatrist and the dietitian.

Holiday Immunisations

As many people now travel abroad on holiday, it is more important than ever to make sure you have the correct immunisations. Unless you are going to Northern Europe or North America, it is very likely that you will need holiday immunisations and advice. Please make an appointment with the Practice Nurse in plenty of time, to discuss these. Most vaccinations are free but a few vaccinations, such as rabies, cannot be provided on the NHS and there will therefore be a charge to cover the cost. We are also a Yellow Fever Centre and can give yellow fever vaccination to those travellers who require it. There is also a charge for this vaccination.

Minor Surgery

To avoid patients having to go to hospital, the 2 of the Doctors carry out minor surgery operations and give injections to patients in the surgery.

Warfarin Clinic

You may be taking the medicine – Warfarin. This is a tablet used to thin the blood in certain medical conditions. It is important for you to take the correct dose. A pharmacist attends the surgery each Thursday to check blood levels and advise on the correct dose of each patient on warfarin. If you have any concerns about your warfarin please let us know so that we can arrange a special appointment at this clinic.

Physiotherapy Clinic

Today many patients suffer injuries or conditions due to work or leisure. For many of those, rapid physiotherapy is extremely helpful and gets them back to health quickly. A physiotherapist, Richard, comes to the surgery on Friday mornings from 8.30 to 11.30. He gives these patients treatment and advice. Please see one of the Doctors who will assess you prior to referral. We also refer patients to the University Hospital of North Durham for physiotherapy in many cases. They have more equipment there and are also geared for rapid response.

Elderly Patients

We have always run a planned programme to care for  the elderly, using our computer register and nursing team

 
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