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IMPORTANT ANNOUNCEMENT

REPEAT PRESCRIBING ORDERING SERVICE

The NHS across County Durham and the Tees Valley are making changes to the way you can order your repeat prescription.

Your community pharmacy will no longer be able to order your repeat medication, but you will be able to order your repeat medication directly with the practice, using the repeat ordering slip or online.

There is nothing to worry about - you will still receive the medication that you need.

If you order your repeat prescription directly from the GP practice this change will not affect you.

These changes will take effect from Monday 2nd September 2019.

Please ensure you order your repeat prescriptions when you have about 7 days of medication left and only order the medicines you need.

If you still want your community pharmacy to collect and deliver your prescription, please ensure you inform your chosen pharmacy.

Welcome to Cheveley Park Medical Centre!Military Veteran Accreditation

The doctors and staff at Cheveley Park Medical Centre in Durham are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

Try our new eConsult facility via the link below:

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CHRISTMAS BANK HOLIDAY CLOSURES

As we are coming up to Christmas, please find below a link to the surgery opening times during the Christmas period.

Christmas Bank Holiday Surgery Opening Times

ITS OFFICIAL!

We are very proud to announce that we have achieved 'Best Small Practice 2018/19' status in the Healthier and Wealthier awards.  This is awarded by County Durham Citizen's Advice service to GP practices for outstanding dedication in recognising the needs of patients, beyond their medical requirements. There are often underlying factors which can affect a patient's health and well being which can be causing them extra stress, creating further problems. It is recognising the practice's excellent relationship with Citizens Advice service in referring patients into the service to help tackle these non-medical issues.

New Automated Check-in Facility

We have recently had an automated check-in desk installed.  This will enable patients with booked appointments to confirm their arrival without waiting for the busy receptionist.  It is very easy to use.  Input date of birth and month, then enter the first letter of your surname.  It will then show the time of your appointment which you can then confirm... and its done.  It will also show the last 4 digits of your mobile number.  If this is incorrect, please let the receptionist know, as it is important we have the most up to date details in order for us to contact you should the need arise.

APPOINTMENT ATTENDANCE

Demand for appointments is extremely high, therefore it is essential that you attend on time for any booked appointments.  It is the policy of the practice that if a patient does not attend 3 consecutive appointments within a one month period, they will be removed from the practice list.  

If you arrive late by less than 5 minutes for your appointment, you may still be seen (at the discretion of the GP), but your consultation time will be reduced to ensure it does not affect the appointment times of other patients.  If you arrive more than 5 minutes late for any booked appointment, you will not be seen and will need to re-book for the next available appointment.  

EXTENDED GP ACCESS

From 29th August 2017, GP appointments will be available to access outside of normal surgery hours.  These can be booked ahead by asking at reception or by calling 111 if it is out of surgery hours. Clinics will be based at a GP surgery in the Durham locality and will be available between 6.30pm - 9.00pm on weekday evenings and also Saturday and Sunday mornings.  These are pre-bookable appointments and not reserved for urgent requests.

TELEPHONE CALLS

Please note that telephone calls are recorded for training and monitoring purposes.

IMPORTANT INFORMATION FOR ALL PATIENTS

STAFF TRAINING

North Durham Clinical Commissioning Group have arranged for all practice staff to receive a half day training every month.

This will occur on the 3rd Thursday of each month.  

As a result, the surgery will be closed from 12 noon for training on the dates below:

Thursday 12th December 2019

Thursday 16th January 2020

Thursday 20th February 2020

Thursday 19th March 2020

Thursday 16th April 2020

Thursday 21st May 2020

Thursday 18th June 2020

Thursday 16th July 2020

Thursday 20th August 2020

Thursday 17th September 2020

Thursday 15th October 2020

Thursday 19th November 2020

Thursday 10th December 2020

If you require a doctor urgently whilst the surgery is closed, please ring 111 for the urgent care centre or to book an extended access appointment

CONFIDENTIALITY OF MEDICAL RECORDS

 

As a practice we will hold your medical records confidentially and securely. However, to ensure that all NHS GP services operate to the recommended standards, various bodies exist to regulate and oversee our activity. These include the Care Quality Commission, NHS England and the professional regulators, such as the General Medical Council. These organisations may need to access patient data to fulfil their regulatory role and we are obliged to cooperate with their inquiries.

PATIENT ONLINE ACCESS

You are now able to order repeat prescriptions and book and cancel appointments via this website.  If you do not have a password, please contact the surgery to find out what you need to do to register for these services.

You can also view certain aspects of your medical records online.  Online access to medical records will enable you to view your medications, allergies and allergic reactions and also immunisations. You can also apply for extended access. For access you will need to register by completing a form and bringing in photo ID.  If you don't already have a password for other online services you will be given one.

Please note: staff can refuse or withdraw access if they have any concerns.

We are a teaching practice and we can have up to three junior doctors attached to our practice at any time.  These trainees stay with us for a period of 4-6 months.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

Patient Survey / Friends & Family Test

Thank you to everyone who completed a patient questionnaire.  You can view the results on this website, via the link.

Please complete a form to have your say, either in the surgery on via the online link above. 

TELEPHONE LINE - NON-URGENT CALLS

From 16th March 2015, the surgery phone line WILL NOT be answered between 12.30pm and 1.30pm Monday to Friday.  If you need to make an appoitment or need non-urgent advice, please ring before 12.30pm or after 1.30pm.  If you must speak to a doctor URGENTLY during this period you will be given an emergency mobile phone number to ring.  Could we ask that this is used appropriately and that all non-urgent calls are made during phone line availability hours.  Please note that you cannot leave a message on the emergency phone number.

Thank you for your co-operation

PRACTICE NEWS......

We would like to wish Susan, our finance officer all the very best as she retires from the practice. Susan has been part of our team for 16 years and will be missed by all her colleagues.  We wish to welcome Michelle as she takes over the role, as the newest member of our team.


 

FOR ONLINE PRESCRIPTIONS OR TO BOOK AN APPOINTMENT, PLEASE CLICK ON THE APPROPRIATE LINK BELOW: 

PLEASE REPORT ANY FAULTS WITH THE LINKS BELOW  TO THE PRACTICE AS SOON AS POSSIBLE.  THANK YOU


(Site updated 29/11/2019)
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