Welcome to Cheveley Park Medical Centre!
The doctors and staff at Cheveley Park Medical Centre in Durham are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
New Automated Check-in Facility
We have recently had an automated check-in desk installed. This will enable patients with booked appointments to confirm their arrival without waiting for the busy receptionist. It is very easy to use. Input date of birth and month, then enter the first letter of your surname. It will then show the time of your appointment which you can then confirm... and its done. It will also show the last 4 digits of your mobile number. If this is incorrect, please let the receptionist know, as it is important we have the most up to date details in order for us to contact you should the need arise.
Care Navigation – to help patients get the right support, quickly
Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional for their problem. We know that when you are not feeling well you just want to feel better quickly and sometimes may feel that the only person to help would be a GP.
Throughout June and July, our practice staff received specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs. Sometimes a GP isn't the best person to see. Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better. You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.
When you contact your GP practice, the receptionists may ask you a few questions to help navigate you to the best person to help you quickly. They won’t try to diagnose your problem, but you may need to tell them a little about why you are calling. Of course you do not have to, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help, without waiting to see a GP.
For further details please see the link below
Demand for appointments is extremely high, therefore it is essential that you attend on time for any booked appointments. It is the policy of the practice that if a patient does not attend 3 consecutive appointments within a one month period, they will be removed from the practice list.
If you arrive late by less than 5 minutes for your appointment, you may still be seen (at the discretion of the GP), but your consultation time will be reduced to ensure it does not affect the appointment times of other patients. If you arrive more than 5 minutes late for any booked appointment, you will not be seen and will need to re-book for the next available appointment.
EXTENDED GP ACCESS
From 29th August 2017, GP appointments will be available to access outside of normal surgery hours. These can be booked ahead by asking at reception or by calling 111 if it is out of surgery hours. Clinics will be based at a GP surgery in the Durham locality and will be available between 6.30pm - 9.00pm on weekday evenings and also Saturday and Sunday mornings. These are pre-bookable appointments and not reserved for urgent requests.
Please note that telephone calls are recorded for training and monitoring purposes.
NEXT PATIENT PARTICIPATION GROUP MEETING
The next meeting TBA. All patients are welcome. More information when available.
IMPORTANT INFORMATION FOR ALL PATIENTS
North Durham Clinical Commissioning Group have arranged for all practice staff to receive a half day training every month.
This will occur on the 3rd Thursday of each month.
As a result, the surgery will be closed from 12 noon for training on the 2018 dates below:
Thursday 18th January 2018
Thursday 15th February
Thursday 15th March
Thursday 19th April
Thursday 17th May
Thursday 21st June
Thursday 19th July
Thursday 16th August
Thursday 20th September
Thursday 18th October
Thursday 15th November
Thursday 13th December
If you require a doctor urgently whilst the surgery is closed, please ring 111 for the urgent care centre or to book an extended access appointment
CONFIDENTIALITY OF MEDICAL RECORDS
As a practice we will hold your medical records confidentially and securely. However, to ensure that all NHS GP services operate to the recommended standards, various bodies exist to regulate and oversee our activity. These include the Care Quality Commission, NHS England and the professional regulators, such as the General Medical Council. These organisations may need to access patient data to fulfil their regulatory role and we are obliged to cooperate with their inquiries.
PATIENT ONLINE ACCESS
You are now able to order repeat prescriptions and book and cancel appointments via this website. If you do not have a password, please contact the surgery to find out what you need to do to register for these services.
You can also view certain aspects of your medical records online. Online access to medical records will enable you to view your medications, allergies and allergic reactions and also immunisations. You can also apply for extended access. For access you will need to register by completing a form and bringing in photo ID. If you don't already have a password for other online services you will be given one.
Please note: staff can refuse or withdraw access if they have any concerns.
We are a teaching practice and we can have up to three junior doctors attached to our practice at any time. These trainees stay with us for a period of 4-6 months.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
Patient Survey / Friends & Family Test
Thank you to everyone who completed a patient questionnaire. You can view the results on this website, via the link.
Please complete a form to have your say, either in the surgery on via the online link above.
TELEPHONE LINE - NON-URGENT CALLS
From 16th March 2015, the surgery phone line WILL NOT be answered between 12.30pm and 1.30pm Monday to Friday. If you need to make an appoitment or need non-urgent advice, please ring before 12.30pm or after 1.30pm. If you must speak to a doctor URGENTLY during this period you will be given an emergency mobile phone number to ring. Could we ask that this is used appropriately and that all non-urgent calls are made during phone line availability hours. Please note that you cannot leave a message on the emergency phone number.
Thank you for your co-operation
We would like to welcome Andrea, receptionist, to our team. Andrea will be training on reception and back office. Please be patient as she may need to ask for assistance to deal with your query.
We would also like to welcome Alicia, who is our new office apprentice. Alicia will be training under the supervision of Hazel, therefore we would appreciate your patience during her training.
After many years of patients struggling to get through the main entrance with wheelchairs and pushchairs, we are proud to inform you that we have now installed power assisted doors, both inside and out. These are proving to be a huge success with our patients... and long awaited. We are very grateful for the generous donation which has enabled work to be carried out which will benefit all patients. It is one big job off our to do list!!!
FOR ONLINE PRESCRIPTIONS OR TO BOOK AN APPOINTMENT, PLEASE CLICK ON THE APPROPRIATE LINK BELOW:
PLEASE REPORT ANY FAULTS WITH THE LINKS BELOW TO THE PRACTICE AS SOON AS POSSIBLE. THANK YOU
(Site updated 12/12/2018)